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SUNRISE ANNOUNCEMENTS
Check here for our latest announcements and service information.
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COVID-19 Announcements
We at Sunrise are staying informed on the current Coronavirus and environmental conditions, and we are making changes as needed. We will continue to provide service to you as able, while taking every precaution to avoid the spread of the virus. It is possible that our service to you may be interrupted, delayed or prohibited as circumstances evolve. With this consideration, we will continue to keep you informed of changes in our service schedule. See below for the latest service update.
Service Considerations as of October 19, 2020:
We are processing orders received on a daily basis, Monday through Friday. This includes orders received via our portal, email, phone, or fax. Our phones are being answered live from 9:00am-11:00am and 1:00pm-4:00pm, Monday through Thursday, and until 3:00pm on Friday.
Our field techs are servicing properties daily (Mon-Fri), but please be patient with the timing of your order being completed. We strive to have all orders, that are received by 4:00pm Thursday, be completed by the end of the same week. Please also be reminded that in consideration of unanticipated adjustments in the ongoing scenarios, our 2 business day guarantee may not always be able to be applied.
Thanks again for your understanding with the times at hand and kindly remember that the above is subject to change at any time; as we must adjust with the developments in the current environment. We will keep you updated accordingly.
Stay safe, healthy and encouraged!
~ Your Sunrise Team ~
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OUR REGULAR OFFICE HOURS ARE
:
- Monday through Thursday, 9:00am to 4:00pm (Telephone access closed 11:00am to 1:00pm)
- Friday, 9:00am to 4:00pm (Telephone access closed 11:00am to 1:00pm and 3:00pm to 4:00pm)
Orders can be placed 24/7 via our portal, by email (using our standard order form) or by Fax.
When placed after hours, orders will be processed the following business day.
In our daily service areas, we provide next day service with a 2 working day guarantee.
Orders placed by 4:00pm each business day will be processed that day and scheduled for service the following business day.
Our service days are Monday through Friday.
BETTER SERVICE BEGINS AT SUNRISE
-Your Sunrise Team-